- I have completed and paid for my order, what now?
You will receive an email confirmation once your order has been successfully placed.
Please ensure that the shipping address is correct as we cannot redirect products once they have left Prunés Jewellery.
When your order is ready to ship, you will receive a shipping confirmation email with tracking information.
Please note that pieces can take between 2-3 weeks to be made and then shipped.
- Which payment methods are accepted?
- Credit card
- PayPal
- Bank transfer
Purchases through our website are safe and secure. Our payment operators provide the guarantees for safe transactions.
- How will I receive my order?
All orders from the company are accompanied by a presentation box in which you can store and preserve your piece, a signature cotton bag, a certificate with the details of the piece, a blank card and a shopping signature paper bag with handles. We have chosen packaging products with an FSC® label.
Can I make an exchange/return?
To make a return of collection pieces in standard* and non-personalised sizes, you have 14 days from the date of receipt. For this reason, we invite you to ask us before placing your order if you have any doubts about sizes, materials, etc. Or any other questions that may arise during the purchase process at info@prunesjewellery.com.
In case of exchange request, it is essential that the product is in perfect condition and is sent with the original packaging, being the customer's responsibility to ensure that the item arrives at Prunés Jewellery in perfect conditions. If the item is not received in perfect condition, we will not be able to process the exchange.
We do not allow exchanges of products that have been modified, worn, damaged or without the original documentation.
In the event of a defect, the customer may return the product and will be refunded the corresponding purchase price, as well as the amount of the shipping costs.
No other product returns or exchanges are allowed other than those mentioned above in this section.
We consider *standard size the models in yellow gold of *earrings, *ear cuffs, * Faceted bracelets, *Charm You bracelet and * collection rings in sizes 12 and 14. The rest of the ring sizes are considered custom sizes. All bracelets and necklaces in the *Cubes & Satin collection are considered custom pieces. All pieces made in white gold and rose gold are considered custom pieces.
Why is the delivery time for our pieces between 2 and 4 weeks?
We have a limited stock of pieces because we are committed to sustainable and responsible production. Our aim is to offer you a piece that suits your taste and for this reason we accept proposals for personalised orders. The production process by jewellery artisans requires a certain amount of time. In the event that the proposed delivery time does not meet your needs, you can contact us and we will do our best to meet your deadline.
For pieces that we have in stock, we deliver in 3-7 days.
How do I know which ring size I need?
Consult our sizing guide. Please note that, our rings designs, in sizes above 14, a price increase will be added due to increase in materials. If you have any questions, please contact us at info@prunesjewellery.com
Bracelet Faceted Collection
Available in five sizes XS, S, M, L, XL. Check your size in the sizing guide. Please note that due to the increase in material, there will be a price increase per size.
Charm You bracelet Faceted Collection
One size fits all. 32 cm long approximately.
Bracelets and necklaces from the Cubes & Satin Collection
The bracelets from the Cubes & Satin Collection are one size fits all. They measure approximately 30 cm in length and are knotted around the wrist.
The short necklace is approximately 58 cm long.
The maxi necklace is approximately 100 cm long.
The necklaces can be worn as bracelets with multiple wraps around the wrist.
If you would like a custom bracelet or necklace length you can contact info@prunesjewellery.com and we will be happy to create it for you.
Bike bracelets
Check your size in the sizing guide.
Chains
Check details in the sizing guide.
Why do we work in 18 kt gold?
Quality is the basis of our firm. There are companies on the market that work with 14 kt and 9kt gold. Solid 18kt gold is the most common in fine jewellery and has a long durability. We want your Prunés Jewellery pieces to be used daily, to last over time and to pass from generation to generation. Our aim is to offer you the best quality materials at a competitive price.
Where do the diamonds and gemstones we use in our pieces come from?
We carefully select gems and diamonds from our suppliers to ensure that they meet the highest quality standard in the market. The firm integrates a gemmology service with officially qualified professionals with a long experience and specialised in diamonds.
Diamonds: The 4 C's
Classic terminology used for diamond grading. These are the 4 determining characteristics for quantifying the value of a diamond and are of great importance to know when choosing a diamond.
- 1. Carats (weight): the weight of the diamond is expressed in carats and abbreviated ct. The equivalence is 1 carat = 0.20 g = 200 mg = 100 points. *See difference between (ct) as a unit of weight and (Kt) as a unit of purity of the gold grade.
- 2. Colour (colour): There is a wide variety of diamond colours on the market today. Colour is measured on a graded letter scale from D to Z. The closer to D, the higher the colour. The closer to D, the more colourless. The closer to Z, the more yellow. There are pink, red, blue, blue, green, yellow, orange and brown diamonds. Diamonds with intense colours are called "fancy colours". Depending on the colour, they are exceptional and incredibly rare, which is why they are so highly prized and valued.
- 3. Clarity: diamonds have impurities that are inherent to their formation process, called inclusions. Depending on the type, size and location, inclusions can influence the reflection of light through the diamond and affect its brilliance. Most of them are not visible to the naked eye. For their observation we use a 10x magnification magnifying glass, which is the standard magnification for the evaluation and grading of diamonds.
- 4. Cut: The quality of the cut is determined by the proportions, symmetry and polish. A well-cut diamond reflects almost all of the light that enters it through the crown to the contralateral end of the crown.
Diamond Certificates
Prunés Jewellery pieces with diamonds of 0.20 ct and above will be accompanied by a diamond certificate issued by accredited and internationally recognised organisations (GIA, HRD, IGI, JORGC or others).
Difference between carat as a unit of weight (ct) and carat as a purity of gold (kt):
The term carat is used both to represent the weight of gemstones (abbreviation ct, unit of weight), and to refer to the degree of purity of gold alloys (abbreviation K or Kt, unit of purity). The degree of purity is established by the ratio of pure gold to other metals. The pure gold content of gold alloys is expressed in karats or thousandths. Fine gold or pure gold is 24 carat or 1000/1000, so an 18-carat gold is 750/1000 parts or 3/4-part pure gold and 1/4-part other metals. 18 carat gold is the gold used for the production of fine quality jewellery. Prunés Jewellery pieces are made in 18 kt gold.
Differences between yellow gold, white gold and rose gold
The proportion of fine gold in all of them is the same, 750/1000, 18 kt, what varies is the composition of the other metals, the remaining 250/1000. In rose gold there is a higher proportion of copper and in white gold more platinum, silver and palladium.
Qualifications we are accredited with:
1. Titles of Gemmology and Diamond Specialist issued by the University of Barcelona.
2. Gemmology title awarded by the Federation for European Education in Gemmology ( FEEG nº 1218).
3. Diamond Grading title awarded by the prestigious HRD Antwerp (nº 246540).
4. Title in Jewellery Appraisal by the Instituto Gemológico Español (IGE).
We are members of the Association of Gemmologists of the University of Barcelona.
We have chosen a local packaging supplier. PRUNÉS Jewellery's packaging is made with FSC® labelled products by a local company in Barcelona.
FSC® stands for Forest Stewardship Council® and is an international non-profit labelling system for wood and paper. The FSC mark guarantees that all materials come from an FSC forest, where no more wood is harvested than the forest can reproduce. This means better protection of plant and animal life, and all foresters have proper training, safety equipment and a decent wage.
¿How do I take care of my Prunés Jewellery piece?
To keep the pieces in good condition, it is advisable to keep them in their original box to avoid any kind of trauma that could damage them. If you keep the pieces in a jewellery box, try not to keep them in contact with each other to avoid scratches and scratches.
- Care of pieces made only of gold: they can be washed at home with a mild neutral soap and dried carefully with a cloth.
- Care of pieces with diamonds and gems: it is preferable to have them washed by a specialised service. You can contact us at info@prunesjewellery.com if you wish to have your diamond and gemstone pieces professionally cleaned.
- Care of pieces with elastic textile thread with gold endings: you can wash the thread of your bracelet or necklace at home with a mild neutral soap and let it dry in the air. Wash it as you would a delicate garment. Wear and tear and the passage of time can cause wear and tear on the textile thread. It is therefore possible to replace the textile thread of your bracelet or necklace if you wish. Please contact our customer service department at info@prunesjewellery.com to arrange the delivery and replacement of your bracelet or necklace. Cost of textile thread replacement 30 euros, plus shipping and handling.
- Care of pieces with pearls: gently wipe them with a cloth dampened with water and a drop of neutral soap, dry them by gently rubbing them with a dry cloth. Pearls are particularly delicate to traumatic actions. Avoid contact with chemical agents of any kind.
Jewellery pieces are intended for ornamental use. Treat them with care and keep them away from traumatic agents. Avoid contact with perfumes, creams and detergents. Sea water and chlorinated swimming pools can affect the pieces, causing them to lose their original shine. Be aware that repeated and sudden trauma can affect the fit of the gemstones and the clasps of the pieces.
I want a unique piece, can I order it?
You can get in touch with us via the mail below to discuss your ideas and preferences for your bespoke piece. We have a selection of coloured gemstones and diamonds to design your unique piece. Make your request through info@prunesjewellery.com explaining your idea, we will study your proposal and prepare a customised budget. Estimated lead times for the completion of your piece is between 2-4 weeks (see delivery time of the pieces).
- I want a solitaire and I need advice
If you are living this special moment in your life, contact us at info@prunesjewellery.com. We will offer you advice to ensure that your choice of solitaire is completely in line with your taste and budget. We design your solitaire with our selection of certified diamonds.
- Wedding bands
Soon you will say "I do" and you have a thousand things to do. Contact info@prunesjewellery.com and we will take care of the design of your wedding bands to choose between yellow, white or rose gold.
- Bespoke pieces
If you desire a distinctive creation, share your concept with us, and we will assist you in bringing it to fruition. Please contact us info@prunesjewellery.com
All orders are subject to availability and acceptance by PRUNÉS Jewellery.
PRUNÉS Jewellery reserves the right to modify the range of items offered on the website.
For more information on product availability and advice on purchasing please contact info@prunesjewellery.com
In accordance with current legislation, PRUNÉS Jewellery is liable to the customer for any lack of conformity due to manufacturing defects existing at the time of delivery and manifested during the following 3 years.
The customer has a period of 2 months from the time they become aware of any incident caused by manufacturing defects.
If the existence of a manufacturing defect is verified and confirmed, the product will be repaired or replaced always at the customer's choice. If technically possible and if the customer notifies us within the established time limits.
Cases that will not be accepted as manufacturing defects:
· General damage caused by improper or abnormal use of the product
· Bumps and scratches caused by normal use of the product
· Detachment or breakage of gems or other applied elements
· Stains or changes in luster on metals, gems, or other items caused by external chemical agents
· Allergies
· Damage caused by improper use of the product or lack of maintenance
Except for the purchaser's rights against the manufacturer under applicable law, all other claims are excluded.
For any other questions/questions please contact info@prunesjewellery.com.
